- How I can place my order?
To place an order on the site Viviano.ma, nothing more simple: stroll in our catalog according to your desires, in the various categories Woman, Man, or by using the search engine or, Choose articles which you wish to buy by clicking "Add to cart". Once your products in the basket, be allowed guide by clicking the button "order ".
- How I can return my order?
In case of dissatisfaction the customer has the right to restore one or several bought articles. The latter can be paid off or exchanged (within the limits of the available stock). The returns necessarily have to answer the following conditions: - Notify his decision on returning to the customer service within 7 days from the date of reception of its order - Never have outdoor been worn. Product have to be in their initial state.
- How to modify or to cancel my order?
• If you have not already received the information by e-mail specifying that your order was sent, you can simply cancel your order by communicating with our customer service. • If your order has already been shipped, you will not be able to cancel it, but you can always return it.
- How to tell if the items are still available?
When an article is not available, various messages display: "unavailable" or "sold".If you commanded an article which finally is not available, you will not be sold.
- When will I receive confirmation of availability of the item I ordered?
Viviano has 24 hours to confirm the availability of your article. After this deadline, the order will be cancelled and you will not be sold.
Return & Reimbursement
- How to make a return?
It is simple, fast and free Stage 1: Connect on your account e complete the form of return.
Stage 2: Print the label of return
Stage 3 : Prepare your parcel and stick the label of return on the parcel.
Stage 4: Put down your parcel in the post office or with partnerships.
Stage 5: According to your choice, exchange or refund.
- What is the deadline refund?
To have received the article and proceeds to its control in its premises. Your refund is then made under fourteen working days as from the date of reception of the Article by Viviano.
- What are the conditions to be able to realize a return?
All the articles bought on the site Viviano.ma can make the item of exchange or of refund. To be accepted, the returns have to answer the following characteristics:
- Products must never have been carried outdoor. They have to be in a mint condition.
- Products must have returned to their original packing in good condition (not scotch-taped box of shoes), the whole in a correctly closed parcel.
- Products must have returned in 30 days following the reception of the order.
- It is important to follow the procedure of return the first stage of which consists in making a demand of return in the customer account (account receivable).
- How much costs the delivery?
- The delivery everywhere in Morocco against 59 DH and it is free from 699 DH of purchases. - The delivery except(off) Morocco depends on the destination
- When what is that I would be delivered?
The delivery everywhere in Morocco is made of 24 hours days in 3 working days from the date of the confirmation of your order. And for except Morocco is made between 3 in 10 working days.
- Will anybody contact me before delivering my parcel to my location?
Yes, our loaded delivery will contact you to confirm your availability and exact location.
- Can my parcel - beings delivered to an address of office?
Yes! Your parcel can be delivered to any address which suits you. Enter simply your address preferred as delivery address during the order.
- Does Viviano deliver abroad?
Yes, we supply with international delivery
- Create an account
Join today to take advantage of the fast and easy payment. An account Viviano.ma allows you to register your payment conditions and your addresses, to follow your orders, to visualize your history of orders, to select your preferences of purchase and to protect articles in your basket during 30 days.
- Help password
You forgot your password? No problem. Reach your account to post your secret question or receive an e-mail containing your password.
- Manage your account
Reach your account and connect to modify the information which make up him, in particular the information of delivery and invoicing, your favorite method of payment and your preferences concerning the notifications by e-mail of Viviano.ma.
- How to receive the special offers?
Receive in preview our information, news, exclusive reductions, promotions and quizzes. You can join since the tab Newsletter at the top of the homepage. If you are already registered in our stores to receive our newsletters, your subscription remains unchanged. You will not receive the data in double.
- Registration in the Newsletter
Subscribe to our newsletter to receive exclusive offers, privileged access, the news last ones and more still.
- How to look for an article in particular?
At the top of every page of the site, there is a search engine. Enter directly the name of a product either seize a keyword or a reference .Can also use the columns and the filters available on the homepage of the site.
Well choose my articles?
- How to choose the good size?
First of all, do not measure your foot in the morning. He swells often during the day because of heat and because of your activity. To choose the good size, measure your foot at the end of the day. To measure your size, am these instructions: 1. LENGTH OF the HEEL IN TOES - Place a paper sheet on the ground, against a wall. Put yourself up on the sheet with the heel against the wall. Mark the place where your toes stop with a pencil. - Then, measure the distance which there is between the end of the paper sheet and the mark which you took, and compares with our picture of the sizes.
2. CHOSEN THE GOOD SIZE - It is easier to say than to make. Because that to make if you are between two sizes? If it is the case, best is to take the size above to be sure. - When you order on-line, it is not always easy to choose the good size. That is why we created paintings of sizes clear and easy to read, so that you can choose the good size as every product.
- How to avoid errors of size?
Refer to the guide of the sizes during your available order in the index cards of all our products. For the children, if you hesitate between two sizes, always take a size above.
- How to search for a particular article?
At the top of every page of the site, there is a search engine. Enter the name of a product directly or enter a keyword or a reference. You can also use the headings and filters available on the home page of the site.